Only persons of legal age, 18 years or older, who are not under guardianship, can place an order at our website.
The inclusion of any products or services on our website at a particular time does not imply or warrant that these products or services will be available at any time. We reserve the right to discontinue any product at any time. We reserve the right to amend these Terms & Conditions from time to time without prior notice to you. The version of the Terms & Conditions that will apply to your order will be those on our website at the time you place your order.
We want to provide the best possible online experience. To make this possible we need to ensure that our services runs like a clockwork. You understand and agree not to (i) post, transmit, redistribute, upload, or promote any communications or content that could harm or negatively impact our business, products or services; (ii) act in a manner or employ any device that restricts, impairs, interferes or inhibits any other user from using or enjoying our website, or which impacts the security of the site, or (iii) employ any device or attempt to use any engine, software, tool, agent, script or other device or mechanism (including without limitation spiders, bots, crawlers, avatars or intelligent agents) to navigate or search the site, or to copy content from the site. We reserve the right to immediately bar access to the site and close the account of any user who violates this provision or any other provision in these Terms and Conditions.
BY USING THIS WEBSITE YOU ARE AGREEING TO ARBITRATION OF ANY CLAIMS RELATING TO OR ARISING OUT OF YOUR USE OF THIS WEBSITE. YOU ARE WAIVING IMPORTANT RIGHTS, INCLUDING THE RIGHT TO A JURY TRIAL. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS OF USE OR ANY REVISION YOU MUST IMMEDIATELY STOP USING THIS WEBSITE.
Intellectual property, copyright, and trademarks
All text, graphics, logos, button icons, images, audio clips, videos, software, downloads, and any other content present on this website is the property of us and is subject to various United States and international copyright laws. Copyrights, trademarks or trade dress of us and may not be used without our written permission. Such items include our name and logos, and other graphics, logos, page headers, button icons, scripts, and service names of our products, services, and programs. Your use of the material found on this website is limited to the electronic copying and printing of site pages for personal, non-commercial reasons (e.g., printing an order confirmation page or other purposes related to ordering or shopping for merchandise). Without the explicit written permission of us, any other use of content found on this website (including linking and framing) is strictly prohibited.
Posting Comments/Blogs on our Website
We may provide blogs as a way for you to find out about what is going on with our products and to share comments with us and with other users. We do not pre-screen comments before they go up and therefore are not responsible for their content; however, we will edit or remove material when we feel it is necessary to do so and have been given notice of unsuitable or unlawful content. Posting a comment is simple: no registration with the website is required – just enter your name and a valid email address. Though we encourage you to make use of our blog feature, we do not necessarily endorse content posted by users. We want to make the blog as much yours as possible, but there are some guidelines we ask that you consider when posting a comment.
What to avoid:
Language that could be perceived as offensive, libelous, defamatory, indecent, harmful, harassing, infringing, intimidating, threatening, hateful, abusive, vulgar, obscene, pornographic, profane, sexually explicit, or sexually/racially/culturally/ethnically offensive;
Personally identifiable information, such as an email address, physical address, IM screen name, or phone number;
Advertising or commercial content that solicits products or services;
Junk mail, chain letters, and spam;
Impersonating information (be yourself);
False, misleading, inaccurate, fraudulent, or deceptive content;
Information that is in violation of local, state, federal, or international law;
Viruses; and
Content intended to obtain passwords or account/private information from other users.
By using this website, you agree that you will not
Use the website in any way that may lead to the encouragement, procurement, or carrying out of any criminal activity, or to promote any business, products, or services;
Use foul, threatening, or offensive language including, without limitation, defamatory, libelous, racist, sexist, ageist, homophobic, or sexually explicit language;
Distribute illegal, copyright infringing, advertising, indecent, or offensive material, or transfer files that contain viruses, Trojans, or other harmful programs; or
Use the website for any purpose other than your personal use.
Errors and Inaccuracies
We attempt to be as accurate as possible. However, though it is our priority to provide you with complete, current, and accurate information, our website may contain content that is subject to human and/or technological errors (e.g., typographical errors, inaccuracies, omissions, etc.). This content may include information related to pricing, descriptions, and availability, as well as material that is incomplete or outdated. Deckers does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
Unknown Credit Card Charges
Please keep in mind the following for unknown charges:
A bank has placed an authorization hold for recently canceled or changed orders. When you place an order, we contact the issuing bank to confirm the validity of the payment method. Your bank reserves the funds until the transaction processes or the authorization expires, but this is not an actual charge. If you cancelled your order, the authorization will be removed from your account according to the policies of your bank. To remove an authorization, contact your bank to clarify how long they hold authorization for online orders.
An order was placed by a family member, friend, or co-worker with access to your card number.
Additional cards are associated with the credit or debit account.
A back-ordered or pre-ordered item shipped.
A gift order shipped.
An order was split into multiple shipments or sent to multiple shipping addresses.
An order was shipped before a failed charge. In this circumstance we will attempt to contact the customer up to two times. After two business days with no response we will attempt to charge the open balance to the card on file.
Shipping Errors
If your order states delivered but you did not receive it then a claim must be submitted to our company for this issue. We will not refund or replace the item without an open claim with our company. These orders may be subject to a completed investigation with the shipping carrier. No refund or replacement will be issued until the investigation is completed in full. The average time for an investigation is eight business days.
No Confidentiality
We do not wish to receive any confidential or proprietary information through this website other than the information required from you to place an order (please refer to our Privacy Policy). By submitting other information to us, you grant us license to use it in any way, without compensation. We will not use your name other than in the course of providing services to you unless required to do so by law, or unless you have provided us with your permission to do so.
Children
We do not sell products for purchase by children; we sell children's products for purchase by adults. If you are under 18, then please consult your parent or guardian before proceeding to use the website since they will need to place the order on your behalf.
